A public relations crisis can strike any organization—large or small, corporate or nonprofit—and its impact can be far-reaching. Among the many potential consequences, one stands out above the rest: the erosion of trust. Trust is the bedrock of any brand’s relationship with its audience. When that trust is broken, it takes deliberate, strategic, and often long-term effort to repair.

In this article, we’ll explore:

• 7 common reasons why trust is lost during a PR crisis
• 7 proven ways to rebuild trust after a crisis
• Real-world examples of brands that recovered
• How to maintain trust throughout the crisis itself​​

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Whether you're navigating a reputation challenge now or simply preparing for the future, understanding these principles can help you turn adversity into an opportunity for growth and resilience.

The nonprofit world isn't just changing — it's transforming. New technologies, shifting donor expectations, and a more crowded media landscape are pushing organizations to rethink how they connect, communicate, and create impact.

Sticking to the old playbook isn’t enough anymore. Donors want real stories, real action, and real transparency. At the same time, nonprofits have more tools than ever to build relationships, amplify their missions, and inspire action — if they know how to use them.

From AI-powered storytelling to more personalized outreach and radically transparent messaging, the future of nonprofit PR is fast, digital, and driven by trust. The stakes are higher, but so is the opportunity. PR isn't just about good press anymore — it's about community, credibility, and staying relevant in a world of constant noise.
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This year, mastering public relations isn’t optional; it’s critical to survival and growth. Let’s dive into the top nonprofit PR trends you simply can’t afford to ignore — and how you can turn them into opportunities for your organization.

As we step into 2025, it’s the perfect time to pause and reflect on the incredible journey we’ve had empowering brands to thrive through The Press Pass.

At 5 Borough Communications, we’ve remained steadfast in our mission to equip businesses with the essential tools, strategies, and insights needed to succeed in an ever-evolving PR landscape. This year, we eagerly embrace the anticipated shifts driven by advancements in AI, which promise to revolutionize the industry.
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Through The Press Pass Blog, we’ve committed to delivering content that goes beyond education—it inspires and drives action. From guiding brands in shaping their identity to tackling the complexities of modern PR challenges, the blog has served as a go-to resource for actionable strategies, creative problem-solving, and fresh perspectives.

As we look ahead, we’re more determined than ever to empower businesses to navigate the dynamic world of public relations with confidence and innovation. 

Crises don’t just knock on the door—they bulldoze through it. Over the past year, we’ve witnessed brands—big and small—embroiled in firestorms of controversy, from tone-deaf ad campaigns to disastrous social media missteps. Some handled their misfortune with grace and transparency, turning potential disasters into stories of redemption. Others? Let’s just say their reputations are still reeling.

What sets these cases apart isn’t the scale of the crisis but the response. In 2023 alone, social media exploded with hashtags calling out corporate blunders, consumers banded together in boycotts, and accountability became the battle cry of a generation demanding more from businesses. These high-profile debacles serve as powerful case studies, not only in what not to do, but also in what it takes to emerge stronger.
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As we step into 2025, the stakes are higher than ever. Audiences expect brands to be accountable, culturally sensitive, and lightning-fast in their responses. For PR professionals, the question isn’t if a crisis will strike—it’s when. 
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5 Borough Communications highlights lessons from recent PR debacles and offers strategies to build resilience and safeguard your brand in 2025.

As we move into 2025, strengthening internal communications has become an essential strategy for brands aiming to boost cohesion, enhance morale, and support a connected workforce. With remote and hybrid work environments as the new normal, keeping employees aligned with an organization’s mission and values requires more than the occasional memo. It demands a strategic, well-coordinated communication approach that keeps everyone on the same page and reinforces a unified brand identity.

When internal communication is done well, it creates a ripple effect throughout the organization. Team members feel more engaged, aligned, and motivated to contribute to shared goals, leading to improved collaboration, innovation, and productivity. Strong internal communications allow employees not only to understand but also to embody the brand’s purpose and values, which ultimately fosters a more resilient, cohesive organization.
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In this article, we’ll explore how to leverage internal communication strategies in 2025 to bring teams together and build brand cohesion. By focusing on four key strategies—consistent messaging, feedback loops, cross-departmental collaboration, and the use of digital tools—you can create a communication framework that strengthens internal culture. ​

Establishing and maintaining a strong brand is crucial for success. Brand management is the process of creating, developing, and overseeing a brand's image, reputation, and overall presence in the market. This article delves into the concept of brand management, its importance, and how it can significantly impact your business.

What is Brand Management
Brand management involves a series of strategic activities aimed at enhancing a brand's value and ensuring it resonates well with its target audience. 

These activities include:

1. Brand Positioning. Defining the unique place your brand occupies in the minds of consumers relative to competitors. This involves identifying your brand's unique selling proposition (USP) and communicating it effectively.​

Understanding your consumers is more than just knowing who they are—it's about grasping their behaviors, preferences, and needs to create a brand identity that resonates deeply.

Consumer insights provide a detailed map of your audience's psyche, enabling you to position your brand in a way that truly connects and differentiates. 

Here’s a comprehensive guide on using consumer insights to enhance your brand positioning. We'll start by discussing the importance of collecting consumer insights, then move on to analyzing the data, applying the insights to brand positioning, and finally, testing and refining your strategy.
1. Collect Consumer Insights
To start, you need to gather data about your consumers. There are several methods to collect valuable insights:

• Surveys and Questionnaires: Use online tools to create surveys that ask specific questions about consumer preferences, behaviors, and attitudes.